The Homeless Charity and the "Race to the Gutter"

Below is the UNISON press release on the attack on terms and conditions of staff employed by London Homeless Charity Broadway. Our members (seen lobbying their Board meeting on Tuesday evening in Commercial Street, Tower Hamlets) carry out a very difficult and demanding job supporting vulnerable single homeless people across London. both "on the street" and in hostels and projects.  Of course the original "villain" in all this is the Tory Government for cutting "Supporting People" funding. 

However, a small number of rogue Housing Associations and "Charities" are under cutting decent employers in a bidding war to win "new business". This is truly a "race to the gutter". You simply cannot provide a quality service to clients by decimating your staff's pay and conditions. No responsible employer should take part in such bids. Our branch is launching a campaign against "Rachman employers". Believe it or not there are employers who are treating staff even worse. 

NEWS FROM UNISON

UNISON MEMBERS PROTEST AGAINST ATTACKS ON TERMS & CONDITIONS

On the 13th March angry UNISON members employed by Broadway Housing Association lobbied Board members, following their decision to slash wages and dramatically cut terms and conditions.

The proposed changes - which have reached the end of a consultation with UNISON despite objections from the union and staff - would;

·         Reduce the pay of new front line staff by at least £4,500 per annum – in effect a 20% reduction in salary(with salaries which currently stand at between £23,000-25,000 being pushed down to between £18,500 – 20,000).

·         Reduce the pay of 14 existing staff which Broadway believes are paid above the medium wage for their roles.

Terms and conditions for new staff will be dramatically cut and will include:

·         No pension provision(current staff receive 5% employer contributions matched by 3% employee contribution).

·         Reducing Annual leave entitlement to statutory requirements (a loss of 6 days per year).

·         Abolishing dependency leave and halving compassionate leave to 5 days

·         Reducing sick leave entitlement(to statutory during probationary period and a 4 weeks full pay and four weeks half pay per annum in the first three years of employment).

·         Reducing maternity pay to statutory.

In addition to these cuts Broadway intend not to pay a cost of living increase for 2012/2013.  

Joel Bodmer Chair of the UNISON Housing Association branch, which represents members employed at Broadway as well as many other housing associations said

“ It is absolutely shameful that Broadway have apparently made a strategic decision to position themselves away from a focus on quality; which the organisation have in past been associated with, and move themselves towards the “no frills airline” model of care and support.

The organisation are clearly re-jigging themselves to be at the forefront of the race to the bottom which we are witnessing in the sector. It is really sad that very skilled people who work in some incredibly challenging environments are being so un-fairly rewarded for the jobs they do.

People choose to work in the sector because they believe in helping the most vulnerable members of society; this good will is clearly being abused by organisations who believe they can squeeze terms and conditions as much as possible, and still receive high quality work from dedicated staff. We will continue to fight the short-sightedness off all attempts attack the terms and conditions of people who perform such crucial roles in our society.”

Broadway claim the cuts are necessary for the organisation to remain viable and continue to be in a position to win new services claiming it could not allow its reserves to fall below £850,000.

For more information please contact:  

Colin Inniss, UNISON Regional Organiser 07703 194 127 / c.inniss@unison.co.uk

John Gray, Branch Secretary, UNISON Housing Associations Branch - 07432 150 530 / J.Gray2@unison.co.uk

The race to the bottom is destroying care and support

Guest post by Joel Bodmer who is the UNISON Housing Association Branch Young Members officer. Joel works as a mental health support worker.

"There is at present a real crisis in the care and support sector, which seems to be hardly recognised or seems to attract a great deal of attention. There is currently a race to the bottom of epidemic proportions in social care, which although the causes are numerous, primarily stems from two government policy changes.

Firstly following the coalition’s 2010 comprehensive spending review, Local Authorities have been under incredible pressure faced with the reduction of revenue budgets by 28% over a 4 year period. How these cuts have been absorbed has of course been a matter of political choices.

Secondly the removing of the ring fencing of supporting people funding from 2009, has meant that local authorities could effectively raid money that was intended to be used for services for vulnerable people and use it elsewhere. Likewise of course here political choices by local authorities come into play here too, but the fact is local government has a legal obligation to provide statutory services, so even many well meaning authorities have been forced to divert this cash elsewhere. Quite literally robbing peter to pay paul.

Faced with such harsh cuts and often the diversion of funds from supporting people, it is frequently the “soft” services that suffer. The real tragedy is the short termism in this approach. It is the preventative services that are suffering, whereas greater investment could really reduce the strain on Social Services and the NHS.

Whatever the mantra so often repeated by commissioners that quality still matters, it has been an inevitable fact the emphasis has shifted almost purely to cost based procurement. A bizarre process of reverse auctions, gambling with the provision of services for the most vulnerable members of our society.

Like local authorities, Housing Associations that provide care and support have had choices to make too, they have been forced to reflect, to take stock and think about what they do and why. There has been an array of responses to the challenges faced.

The crisis has highlighted the calibre of many good organisations; those who have refused to engage in the merciless race to the gutter and those who have prided themselves on the quality of the services they provide. These organisations have refused to bid to deliver services at unaffordable low levels, and have focused on delivering what they can do well.

But likewise the “bad eggs” have been exposed, organisations (we all know who they are) that operate more like rogue traders, winning contracts because they bid at dishonestly low levels, masters of slick bid writing and all the razzmatazz rather than care and support. Of course once they have been awarded a contract they need to find a way of delivering it at below the real cost, such providers then set about restructuring services with a skeleton level of staffing and either failing to accept their legal obligations under Transfer of Undertakings (Protection of Employment) or employing new staff at rock bottom wages, and under poor terms and conditions.

It is a real sad situation that as a result of this race to the bottom many skilled and professional staff working in the sector are leaving in droves, many facing redundancy or the lowering of terms and conditions.

Good care and support providers need to lead the fight to re-jig the focus back towards quality, by refusing to engage in the race to the bottom that is so damaging not only to care and support but to society at large. 

The commitment to high standards in services for vulnerable people that is an engrained value of so many people working in our sector can only be achieved by a focus on quality rather than cost.

17% increase in serious injury to housing staff since recession

Inside Housing yesterday highlighted Heath & Safety Executive figures which show that serious injuries have jumped 17% since the recession.  In the last 3 years there was 618 reports while in the 3 years before the recession there were "only" 528.  This includes 46 "major injuries" requiring hospitalisation for more than 24 hours.

Inside Housing rang me early this week for a comment. They reported my response that these figures were "worrying" and I had no doubt that there had been an increase in assaults on staff since the recession.  Many of our residents have lost their jobs and a far higher number have seen pay cuts and reductions in hours or overtime.  This has resulted in rent arrears which has put pressure on staff to reduce which inevitably puts housing workers at risk. I also think redundancies and other staff reductions in Supporting People contracts have increased risk.  While the overall increase in the insecurity many feel about their jobs has meant that people are rushing to complete tasks, taking risks and not always thinking about their safety - which may explain the increase in other injuries. 

I am in any case convinced that apart from the reporting of the most serious injuries, that there is a massive under reporting of all forms of accidents and injuries in our sector.  Some (not all) Housing organisation have a "blame" culture if a member of staff is assaulted.  Incredibly they blame the injured member of staff for "not being professional enough".  So workers don't bother reporting incidents, especially verbal abuse or threats.  While other workers think that reporting an accident is a waste of time since they think "nothing will be done" - so why bother?

I also had a moan to Inside Housing about the increase in stress at work due to the recession and the huge problem of "long hours" especially amongst managers.  Not only does this make them ill but you get "knackered managers syndrome".  Managers who are so tired that they have poor judgement and make bad decisions.  Which makes things worse for everyone.  Hopefully Inside Housing will return to this problem.